How We Build Warranty

Archadeck of Raleigh-Durham Warranty

What gives you peace of mind when making a large purchase or remodeling project? At Archadeck of Raleigh, Durham, and the Greater Triangle, our work is backed by some of the best warranties in the industry.

The Archadeck warranty period begins on the day the project is finished. The warranty will cover any workmanship claims for a period of one year and structural claims for a period of five years. These warranties are further supported by the backing of a National Guarantee Corporation (NGC), which serves as added protection by ensuring project completion.

What do the warranties cover?

Workmanship

The Archadeck one-year workmanship warranty provides coverage for material defects like splitting, severe warping, or cupping as well as leaking roofs or shifting patio pavers.

Structural Integrity

The Archadeck five-year structural integrity warranty covers the fitness of construction components such as paver patio base material, deck/porch/sunroom footings, columns, beams, joists, rafters, stair stringers, railing posts, and rails.

National Guarantee Corporation

Our workmanship and structural integrity warranties are further supported by the National Guarantee Corporation. This third party coverage guarantees your deck, porch, patio or other outdoor structure will be completed to the agreed upon specifications in your Archadeck contract, with a performance warranty for up to two years. The NGC manages a pre-funded account that can be accessed in the unlikely event your local office is not able to complete the project. Furthermore, the NGC will stand behind the Archadeck Warranty in the rare event your local office is sold or closes.

Manufacturers’ Warranties

In addition to Archadeck’s workmanship and structural warranties, and National Guarantee Corporation backing, most of our manufacturers offer additional warranties on materials and material defects. For example, TimberTech low-maintenance decking offers a 25-30 year stain and fade warranty. Since we have completed training and certification with many preferred vendors, you can be sure your manufacturers’ warranties will be intact as our construction methods meet their specific guidelines. Also, we can help you determine if an issue falls under warranty and many times can complete the warranty work.

Warranty Claims

If you have a warranty claim that falls under either the Archadeck warranty or the manufacturers’ warranty, please call us immediately. If the issue is an Archadeck warranty claim, we will be more than happy to address any concern. If it is a manufacturer’s warranty issue during the Archadeck warranty period, we can often work with the manufacturer on your behalf. In instances where your manufacturer warranty extends beyond the Archadeck warranty, we can contact the manufacturer directly, and help determine the best next step should any issue arise.

At Archadeck of Raleigh, Durham and the Greater Triangle, we are pleased to offer unparalleled protection and assurance to our valued clients. Your satisfaction and enjoyment of your new outdoor living space is our goal. If you have any questions, please call us: 919-973-1523. As always, we look forward to serving you.

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